Orders should arrive within 3-5 business days, unless you’ve purchased expedited delivery that has a typical arrival of 1-2 business days.
Holiday Delivery Notice
To ensure your order arrives in time for the holidays, please place your order by the following cut-off dates:
Standard Shipping: 15th December before 1pm (local time)
Expedited Shipping: 19th December
Orders placed after these times may arrive after Christmas due to increased seasonal demand.
Order Status
The fastest way to check your order's status:
Track it in on our site by clicking this link: Track Your Order
⚠️Important: You will need to provide your order number and email.
You can also use our Chat feature.
(You may notice a small green circle on the bottom right of this article.)
You can ask to track your order via the "Chat with us" option.
Having trouble finding your order?
If you are not able to find any information on your order, either please continue to use our Live Chat feature to speak with an agent, or contact us anytime via:
Live Chat: Initiate a chat through our Help Center [FASTEST]
Email: help@thepetlabco.com
Phone: 1-866-4-PETLAB (1-866-473-8522)