We’re so sorry to hear that your order didn’t arrive just as expected. Don’t worry, our team is ready to help and will work to resolve it as quickly as possible.
What to Do
To help us fix things fast, please provide the following details when you reach out:
Your full name and email address – so we can quickly locate your account
Your order number (if available) – this helps us find your order right away
A brief description of the issue – for example, missing item, damaged package, or wrong product
💡Tip: The more details you provide, the faster we can get your order sorted!
How to Contact Us
Reach our Customer Care team in the way that’s easiest for you:
Live Chat: Initiate a chat through our Help Center [FASTEST]
Email: help@thepetlabco.com (usually responds within 24–48 hours)
Phone: 1-866-4-PETLAB (1-866-473-8522) – available Mon–Fri, 9 am–5 pm ET
Contact form: Visit the Contact Us page on our website
We’re here to help and will do our best to get your order issues resolved quickly so your pet can enjoy their products without delay.