We’re so sorry to hear that your order didn’t arrive just as expected. Please provide us with details below so we can work on making it right. If you prefer, you can call us at 1-866-473-8522 to speak with one of our Customer Care agents.
We’re sorry to hear that your order didn’t arrive as expected. Our team is here to help make it right as quickly as possible.
What to Do
Please provide us with the following details when you reach out:
Your full name and email address
Your order number (if available)
A brief description of the issue (e.g., missing item, damaged package, incorrect product)
How to Contact Us
You can reach us through any of the following methods:
Email: help@thepetlabco.com
Phone: 1-866-4-PETLAB (1-866-473-8522)
Contact Form: Visit the Contact Us page on our website