We do not currently offer direct product exchanges. However, we’re happy to help you resolve any issues with your order.
If the Product Is Defective
Please contact us and include:
A clear photo of the product you received
A brief description of the issue
Our team will review the issue and work with you on a resolution.
If You Want a Different Product
If your item is not defective and you'd like a different product:
Submit a return request by contacting our Customer Experience Team
Place a new order for the product you’d prefer
How to Contact Us
You can reach us through any of the following methods:
Email: help@thepetlabco.com
Phone: 1-866-4-PETLAB (1-866-473-8522)
Contact Form: Visit the Contact Us page on our website