If you have a delivery concern
If you’re worried about where your package was left or experience delivery issues, please contact our Customer Experience Team:
Live Chat: Initiate a chat through our Help Center
Email: help@thepetlabco.com
Phone: 1-866-473-8522
Our team will help you track your order and ensure it reaches you safely.
For USPS deliveries
If your order is shipped via USPS, you can add delivery instructions directly through their website:
This lets you specify where packages should be left, request signatures, or make other delivery arrangements.